…how awful this experience was for us. Usually on our Monday evenings, the Mavericks like to go for nighttime constitutionals before hopping on their respective trains home. (I’ll switch back to the more unpretentious 1st person now.) Since we’re so often on the Lower East Side, we usually pass one restaurant/bar that we’ve put on our list of places to dine, Hotel Chantelle, because it has what reads like a fantastic menu. We finally got our opportunity to dine on the rooftop one lovely Monday evening when the weather was perfect and we were both tightly wound from personal/career life and needed a break.
Upon entering the establishment, it looked like a dilapidated Parisian hostel. Keep walking and you encounter bamboo against walls painted with UV splatters enhanced by black lights—cliché, but whatever. All of a sudden this dark hallway opens up to a lovely rooftop bar and restaurant with white tiled floors and dark iron and wood accents and décor. This atmosphere seemed more promising and lent a little more hope as we perused the menu. Unfortunately, after having considered our options several times over, we still hadn’t been offered any service. Twenty minutes into waiting and still no one came to check on us! When we finally flagged a waitress down (mind you, we were about to get up and leave until we got her attention), we were greeted with curt responses, major attitude, and no apology. Would the food be worth this treatment? Here’s what we ordered:
Deviled Egg Tasting – lobster & caviar / maple bacon & jalapeno / smoked salmon caper crème fraiche
Kale Caesar Salad with Poached Lobster – crisp kale, shaved parmesan, garlic bread croutons, classic Caesar dressing
White Truffle Pizza – ultra-thin crust pizza, fresh sheep’s milk ricotta, mascarpone & goat cheese,
sautéed mushrooms, arugula, white truffle oil, shaved parmesan
Snow Crab Claws – half dozen snow crab claws served warm, drawn butter, mustard aioli
Pan Seared Branzino – pan roasted filet of Mediterranean sea bass, topped with warm sautéed kale, capers, olives, baby tomatoes
I’m going to keep this review short and sweet because I refuse to waste any more time on this place, so here’s the rundown: The deviled eggs were so mediocre, I would’ve been better off just hard-boiling some eggs on my stovetop and eating them plain, straight out of the shells. Marissa’s crab claws=basic and slightly overcooked. My salad, however, was possibly one of the best kale salads I’ve ever tasted, and my lobster was perfectly poached! This was Hotel Chantelle’s only bright moment, believe you me, because Marissa’s branzino and the accompanying sautéed veggies were so salty she could only eat the baby fillet. I tried a tiny morsel of it and almost spit it right back out onto the plate. The ocean isn’t as salty as that dish. My pizza was a crumbly mess, but tasted alright; definitely not anything to write home about—I’m mad I’m writing about this whole experience on this blog, honestly. OH! And to add insult to injury, our lovely waitress double charged Marissa’s credit card and it took forever and a day to dispute.
This place needs to be condemned, along with the waitstaff.
My name is Mike, I’m one of the doormen at Hotel Chantelle. Thank you for coming by our Monday brunch. I want to apologize for the service and experience. I assure you, this is not the norm for us. If you’d ever like to return, we would love to have you back so we can make it right. My email is: firstname.lastname@example.org
Hope to hear from you,